Important Announcement

CrossWinds Counseling & Wellness Providing Vital Behavioral Health Services During Public Health Emergency

Emporia – CrossWinds Counseling & Wellness is encouraging residents experiencing mental health symptoms related to the stress of the COVID-19 pandemic to connect with them via telephone or televideo CrossWinds is dedicated to ensuring our service area continues to have access to timely behavioral health services 24 hours a day, seven days a week.


CrossWinds Counseling and Wellness mission is to provide dynamic, culturally sensitive, high-quality behavioral health care in the most effective, caring and efficient manner to the individuals that we serve, in Lyon, Chase, Coffey, Greenwood, Morris, Osage, and Wabaunsee counties. CrossWinds is working closely with Public Health Departments and Local Emergency Preparedness Committees in all our seven counties in response to the COVID-19 pandemic. CrossWinds is actively participating in regular updates via Kansas Department of Health and Environment (KDHE), Centers for Disease Control and Prevention (CDC) and a variety of other resources as we monitor the development of this pandemic closely.


In order to keep clients, their families, and CrossWinds staff safe; to comply with guidance provided by local, state and federal public health officials; and to help contain the spread of COVID-19, CrossWinds is adopting innovative service delivery measures, including the use of technology, such as telephone and televideo appointments, to meet the needs of their clients. Even though services may look different, they will continue. Televideo options to meet with service providers can be done by downloading the ZOOM app on your phone or visiting the ZOOM site on your computer. The instructions are on our website at www.crosswindsks.org. Clients can access them by clicking on the "Televideo Instructions" button located at the top of the page. If those options do not work for a client, then simply having your phone available will suffice. These appointments are a priority, and as mental health symptoms rise, CrossWinds wants to assure the public that we are available to answer questions and guide people in receiving the services they need.


CrossWinds is also announcing the launch of a mental health COVID-19 response line to assist anyone in need of non emergent mental health services to assess their situation, provide information, and create a personalized plan for clients/residents to deal with the impacts of COVID-19. Information will include common signs and symptoms, interventions, and other mental health resources to utilize during this pandemic situation. Staff members working the response line will help connect callers to services as needed as well as to other community resources available. By calling the COVID-19 mental health response line at (800) 279-3645 or the main office at (620) 343-2211 callers can select option 4 (Mental Health COVID response team) and speak to a CrossWinds team member who is trained in responding to community emergencies. If callers do not reach a staff person, please leave a message. All calls will be answered or returned within 24 hours of normal business hours, Monday through Friday 8am-4pm. Please bear with us as we launch this new service to the community.


If you are having suicidal or homicidal thoughts and/or experiencing a psychiatric emergency, please follow the option to talk with a receptionist (option 2) or hang up and dial 911. As always, CrossWinds Counseling and Wellness is dedicated to providing strong behavioral health supports by adapting to the needs in the community and staying focused on providing the best and most rapid response possible.


Crosswinds is a 501c3 not for profit organization founded in 1960 as a community mental health center. Providing services in Lyon, Chase, Coffey, Greenwood, Morris, Osage, and Wabaunsee counties. CrossWinds employs175 people with an annual operating budget of $8,600,000. CrossWinds employs a variety of providers including psychologists, clinical social workers, marriage and family therapists, professional counselors, case managers, attendant care workers, wrap around facilitators and peer support workers among many others that assist in providing dynamic and community driven behavioral health services in the safest and most effective means possible.

Televideo Instructions

Computer Connection with Microphone:

If you have a computer with a web camera and microphone, please follow these directions.

  1. Please click on this link www.zoom.us.
  2. At the top you will notice a button that says, “JOIN A MEETING”, please click on that button.
  3. Enter the Meeting ID that was provided to you.
  4. It will then ask if you would like to “Join with Video” or “Join without Video”. Click on “Join with Video”.
  5. Before joining, it is recommended you click on “Test speaker and microphone” in order to ensure that everything is working for you. After you have done this, please click on “Join with Computer Audio”.
  6. If you are put into a waiting list, please be patient as your Therapist is finishing up with a client.
  7. Once your appointment has ended please click on “Leave Meeting”, which should be located on the bottom right.

Computer Connection without Microphone:

If you have a computer with a web camera only and no microphone, please follow these directions.

  1. Please click on this link www.zoom.us.
  2. At the top you will notice a button that says, “JOIN A MEETING”, please click on that button.
  3. Enter the Meeting ID that was provided to you.
  4. It will then ask if you would like to “Join with Video” or “Join without Video”. Click on “Join with Video”.
  5. Since you do not have a microphone, please click on the option that says, “Phone Call”.
  6. Dial one of the phone numbers that has been displayed on your cellphone or home phone.
  7. When prompted enter the Meeting ID, then hit #.
  8. When prompted enter the Participant ID that is displayed and hit #.
  9. Now your audio will be coming from your phone, and the video will be on your computer.
  10. If you are put into a waiting list, please be patient as your Therapist is finishing up with a client.
  11. Once your appointment has ended please click on “Leave Meeting”, which should be located on the bottom right and hang up on your phone.

Smartphone Connection:

Please note: Using a video connection will use data. If you have a smartphone that you will be using to connect, please follow these directions.

  1. Enter this link on your smartphone web browser https://zoom.us/download.
  2. It will automatically open the App Store or the Play Store to download the Zoom app.
  3. Download the application and install it.
  4. Open the application and select “Join a Meeting”.
  5. Enter the Meeting ID that was provided.
  6. Enter your name. It may automatically come up with the name of your phone.
  7. Click on “Join” once you are ready.
  8. If prompted with a message asking if you would like Zoom to access your Camera, please select ok.
  9. Select “Join with Video”.
  10. If prompted with a message asking if you would like Zoom to access your microphone, please select ok.
  11. If prompted with another message saying, “To hear others please join audio”. Select “Call using Internet Audio”.
  12. If you do not automatically join the meeting and are put on a waiting list. Please be patient as your Therapist may be finishing up a meeting with another Client.
  13. Once your meeting is over just click on “Leave”, which is displayed in red letters on the top right of your screen.
  14. You may now close out of the application.

Cellphone Connection:

If you have a regular cellphone that does not have data, please follow these directions. Make sure to have the Meeting ID that was provided. Choose one of the phone numbers that is listed at the bottom of this page to dial. If you do not have a Meeting ID, please call our offices to notify them of this issue and we can quickly get it resolved.

  1. On your cellphone please enter the phone number that was provided and hit call.
  2. You will be prompted to enter the Meeting ID and then press #.
  3. It will then prompt you for a Participant ID, but since you do not have one just press # again.
  4. You should be connected to your appointment. If you Therapist is currently with another client, then it will let you know that you are part of a waiting list.
  5. Hang up once the appointment has ended.

Zoom Phone Numbers

  • 1 (669) 900-6833
  • 1 (346) 248-7799
  • 1 (408) 638-0968
  • 1 (253) 215-8782
  • 1 (301) 715-8592
  • 1 (312) 626-6799
  • 1 (646) 876-9923